FAQs

1. What is the exchange/refund policy?
Zamarang does not offer cash refunds. Customers can exchange unused, unaltered, tagged items within 7 days of purchase at any Zamarang outlet or through our online store. For full terms, please visit: www.zamarang.com/page/return-exchange-policy

2. How can I get a discount/promo code?
Currently, we do not have ongoing discount codes. Stay updated via our official social media pages and website for upcoming offers.

3. How can I contact customer care?
📞 Helpline: 0331 4838358 
📧 Email: shopwithzamarang@gmail.com

4. How can I update my order?
You can call our customer care at 0331-4838358 to request updates. Please note that once an order is dispatched, changes cannot be made.

5. How do you deliver products as gifts?
You can place an order online and have it delivered to your loved ones gift-wrapped with a personal message. Birthday cards can be attached upon request. For more details, call 0331-4838358.

6. What are the nationwide delivery charges?
We offer free delivery for all domestic orders over Rs. 5000.

7. Which courier services are used for delivery?
Domestic shipments: TCS, Call Courier
International shipments: DHL

8. What payment methods are available for online orders?
ZAMARANG currently supports:

  • Cash on Delivery (COD)

  • Bank Transfer

9. What is the delivery time for an online order?

  • Domestic: 4–5 working days after confirmation

  • International: 10–15 working days

10. How do I place an order on the website?

  1. Open the product page.

  2. Select your size and click “Add to Cart.”

  3. Continue shopping or proceed to checkout.

  4. Fill in billing & shipping information.

  5. Select your payment method and click “Place Order.”

  6. You will receive a confirmation email shortly.

11. How can I cancel my order?
Orders cannot be canceled once processed. To cancel before processing:
📞 Call: 0331-4838358
📧 Email: shopwithzamarang@gmail.com
💬 WhatsApp: +92 331 4838358

12. What should I do if I receive a damaged product?
Report the issue immediately to customer care at 0331 4838358.

13. How do I track my order?
After dispatch, you will receive a tracking number via email. Track your parcel here:

14. How secure is my personal information?
Your security is our priority. Personal details are used only for order fulfillment and communication. All payment information is securely processed.

15. How do I recover my ZAMARANG account?
Click “Forgot Password” on the login page. A recovery email will be sent to your registered email address.

16. How can I subscribe for special offers and sale updates?
Subscribe to our newsletter at the bottom of the homepage. Enter your email to receive updates and promotions.

17. What are the shipping charges for international orders?
Charges are calculated at checkout based on weight and destination. Contact us at 0331-4838358 for inquiries.

18. How do I create an account on the website?
Click “Create an Account”, enter your details, and submit. You can then manage orders and track shipments.